Returns & Refunds Policy

Shipping

Whilst we will endeavour to get your wine, whisky, gin and other delights to you as soon as we possibly can. Given the distances within Australia, this can sometimes be challenging.

So with this in mind please allow 3-5 working days for delivery. If you live somewhere like Halls Creek, then this may take longer. Please also consider that a full dozen bottles of wine is generally under 16 kilograms.

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from WWW.STURBANWINES.COM.AU.

Shipping Rates

Shipping rates as follows:

N.S.W/ VIC / QLD / S.A / ACT

  • 0.0 kg – 16.0kg: $15.00
  • 16.01 kg – 32.0kg: $30.00
  • 32.01 kg – 47.0kg: $45.00
  • Above 47kg: Free

Tasmania

  • Free shipping

W.A / NT

  • 0.0 kg – 16.0 kg: $25.00
  • 16.01 kg – 32.0 kg: $50.00
  • 32.01 kg – 47.0 kg: $75.00
  • Above 47kg: Free

Returns

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: hello@sturbanwines.com.au

Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

186 CHARLES STREET, LAUNCESTON 7250,AUSTRALIA

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.